Almost 85% of UK customers who requested refund have not received money, survey shows
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Ryanair is the worst major airline for refunding British customers whose flights have been cancelled during the coronavirus pandemic, with more than eight out of 10 people still waiting for their money back, according to figures from Which?.
The airline’s failure to pay refunds, in line with passengers’ legal rights, contrasted sharply with British Airways, said Which? It found that 84% of Ryanair customers it surveyed have not received a refund as requested, compared with 23% at British Airways and 19% at another low-cost airline, Jet2.